RIGGING CONCEPTS LIMITED

Last Updated and Effective: January 6 2026

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IMPORTANT NOTICE

Rigging Concepts Limited (“Rigging Concepts”, “we”, “us”, or “our”) is committed to protecting personal information and respecting privacy rights in accordance with applicable data protection laws worldwide.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through our websites, digital platforms, communications, sales activities, and other business interactions (collectively, the “Services”).

This Privacy Policy does not create a contractual obligation and should be read together with our Website Terms of Use and, where applicable, our Terms of Sale.

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1. SCOPE AND APPLICATION

This Privacy Policy applies to personal information collected:

• through our websites and online platforms

• through enquiries, quotations, and order processes

• through sales to end users and distributors

• through marketing, events, and trade shows

• through communications by email, phone, or other electronic means

This Policy applies internationally and is intended to comply with:

• the New Zealand Privacy Act 2020

• the Australian Privacy Act 1988

• the UK GDPR and EU GDPR

• applicable United States privacy principles

• other comparable international data protection laws

Where mandatory local laws impose additional requirements, those requirements apply to the extent they cannot be excluded.

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2. INFORMATION WE COLLECT

We may collect and process the following categories of personal information:

2.1 Identity and Contact Information

• name

• company or organisation name

• job title or role

• email address

• telephone number

• postal or business address

2.2 Commercial and Transactional Information

• enquiries and correspondence

• quotations, orders, invoices, and payment references

• distributor or partner communications

• warranty or support communications

2.3 Technical and Usage Information

• IP address

• browser type and version

• device information

• operating system

• website usage data

• referral URLs

2.4 Marketing and Preference Information

• communication preferences

• responses to marketing campaigns or events

We do not intentionally collect sensitive personal information unless required for a lawful business purpose.

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3. HOW WE COLLECT INFORMATION

We collect personal information when you:

• visit or interact with our website

• submit an enquiry or contact form

• request information or quotations

• place an order or engage in a transaction

• communicate with us by email, phone, or other means

• participate in events, trade shows, or marketing activities

Information may also be collected automatically through cookies and similar technologies.

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4. HOW WE USE PERSONAL INFORMATION

We use personal information for the following purposes:

• to respond to enquiries and provide requested information

• to process and manage orders and transactions

• to manage relationships with customers, distributors, and partners

• to provide customer support and warranty services

• to improve our products, services, and website functionality

• to conduct marketing and business development activities where permitted

• to comply with legal, regulatory, and contractual obligations

• to protect our legal rights, intellectual property, and commercial interests

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5. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)

Where required by law, we process personal information on the basis of:

• performance of a contract or steps prior to entering a contract

• legitimate business interests

• compliance with legal obligations

• consent, where required

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6. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

• enable website functionality

• analyse website traffic and usage

• improve user experience

You may control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

We may use third-party analytics providers, subject to contractual confidentiality and data protection obligations.

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7. DISCLOSURE OF PERSONAL INFORMATION

We do not sell personal information.

We may disclose personal information to:

• service providers assisting with IT, hosting, analytics, logistics, or payment processing

• distributors, agents, or partners where relevant to an enquiry or transaction

• professional advisers, including legal, accounting, and IP enforcement advisers

• regulatory authorities, courts, or government agencies where required by law

All disclosures are made subject to appropriate confidentiality and data protection obligations.

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8. INTERNATIONAL DATA TRANSFERS

Rigging Concepts operates internationally. Personal information may be stored or processed in New Zealand, Australia, the United States, Europe, or other jurisdictions where we or our service providers operate.

Where required, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information transferred internationally.

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9. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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10. DATA RETENTION

We retain personal information only for as long as necessary to:

• fulfil the purposes for which it was collected

• comply with legal, regulatory, and record-keeping obligations

• resolve disputes or enforce agreements

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11. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

• request access to personal information we hold about you

• request correction of inaccurate or incomplete information

• withdraw consent for marketing communications

• request deletion or restriction of processing where applicable

• lodge a complaint with a relevant data protection authority

Requests may be made using the contact details below.

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12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Accessing third-party sites is at your own risk.

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13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on our website and will apply from the effective date stated above.

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14. CONTACT INFORMATION

For privacy-related enquiries or requests, please contact:

Rigging Concepts Limited on our contact page